Refund & Cancellation Policy

At ITTechBasics, we stand behind the quality of our digital routing infrastructure and BufferShield technology. Our goal is your complete satisfaction. However, because we provide immediate digital software access, our refund policy is governed by strict, anti-fraud technical guidelines.

1. The 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all new one-time access key purchases. If you are unable to authenticate or use your digital access key on your device due to a verifiable server-side routing error on our end that our engineers cannot resolve, you are eligible for a full refund within the first 7 days of purchase.

2. Mandatory Troubleshooting Rule (Anti-Fraud)

Before a refund is processed or approved, you must contact our technical support team to allow us to resolve the issue. Most access problems are quickly fixed in under 3 minutes by updating configuration settings, correcting TV remote auto-capitalization, or refreshing your routing token.

If you refuse to cooperate with our support team, refuse to apply the recommended technical fixes, or demand a refund without allowing our team to troubleshoot, your refund request will be denied.

3. Non-Refundable Situations (Strictly Enforced)

To prevent abuse of our digital infrastructure and protect our network integrity, refunds will not be issued under the following circumstances:

• Event-Based Abuse (Hit & Run): If our infrastructure logs show high bandwidth utilization over a short period (such as during weekend sporting events or pay-per-view broadcasts) followed by an immediate refund request, it will be flagged as “Service Abuse” and strictly denied.
• Account Cloning: If our automated systems detect that your access key has been shared with unauthorized users, used for restreaming, or exceeds the purchased screen limit.
• ISP Throttling & VPN Refusal: If your local Internet Service Provider (ISP) is actively throttling live traffic and you refuse to follow our support team’s routing or VPN recommendations.
• Incompatible Hardware: If your personal device is outdated, defective, or unable to run standard media player applications.

4. Dispute & Chargeback Policy

We thoroughly document and dispute all unauthorized chargebacks. Any chargeback claim filed with your payment provider without first contacting our support team via our official portal will be treated as a breach of terms, resulting in permanent termination of your access credentials and device MAC address from our network.

5. Processing Timelines

Once a refund is approved by our billing department, the transaction is reversed promptly. Please allow 3 to 7 business days for the funds to appear on your original payment method, depending on your bank’s clearing times.